# CalTec: managed IT, networking, security and AI in Freeport, Grand Bahama > CalTec (Caltec Bahamas Ltd.) is a managed IT services firm in Freeport, Grand Bahama, The Bahamas. Founded in 1995 and now run by the second generation, it provides managed IT support, networking and security, VOIP and communications, and custom AI and automation for organizations of 5 to 50 staff, on predictable monthly plans. ## Key facts - Legal name: Caltec Bahamas Ltd. Trading as CalTec. - Founded: 1995 in Freeport, Grand Bahama, by Calvin Williams. Now run by the second generation. - Location: Freeport, Grand Bahama, The Bahamas. - Service area: On-site across Grand Bahama; remote support throughout The Bahamas and beyond. - Email: support@caltecbahamas.com - Hours: Monday to Friday, 9:00 AM to 5:00 PM. After-hours emergency support for plan clients. - Website: https://caltecbahamas.com/ - Client portal (existing clients): https://ctn.caltecbahamas.com ## Who CalTec serves Organizations of 5 to 50 staff that cannot afford downtime: - Law offices and professional services - Maritime agencies and shipping operations - Schools - Hotels, resorts, restaurants and hospitality - Utilities and industrial operations - Media and broadcasting ## Services ### Managed IT Support Your IT department, on a predictable monthly plan. - Remote helpdesk via ticket, phone or email - Response commitments in writing, including two business hours for critical issues - Workstation patch management for Windows and common software - Backup monitoring, with scheduled restore testing to prove your data comes back - Microsoft 365 and Google Workspace administration: users, licensing, MFA, policies - Unbiased hardware and software advisory: we recommend, you buy at market price, nobody pads a margin - Scheduled on-site visits and strategic quarterly reviews on higher plans ### Networking & Security The network your business runs on, designed, built and defended. - Network design and build: structured cabling, switching, Wi-Fi, firewalls - Proactive monitoring of network devices with outage alerting - Endpoint security oversight: antivirus and threat detection watched and acted on - CCTV and physical security systems, surveyed, installed and monitored - MFA, access control and security hardening aligned with cyber insurance requirements - Documentation and controls that support compliance obligations as they arrive ### VOIP & Communications Modern communications without the PBX headaches. - Cloud phone systems with clear call quality and sensible per-user costs - Migration off aging on-premise PBX hardware - Auto-attendants, call routing, voicemail-to-email - Unified communications alongside Microsoft 365 or Google Workspace ### AI & Automation Custom AI systems, built and deployed for real clients. - Custom AI systems, scoped and built around how you actually work - Document processing and drafting automation for paperwork-heavy operations - Workflow automation that connects the software you already use, so data stops being retyped - Private deployments on open-weight models when confidential data must never leave your premises - Cloud model integrations when that is the better fit - Straight advice: when AI is the wrong tool for a job, we say so before you spend ## Pricing Managed IT plans start from $500 per organization, per month, quoted after a free consultation and sized to the team. - No hardware resale and no markup: CalTec recommends equipment and clients buy at market price. - Compliance basics (tested backups, MFA, patching, documentation) are included in every plan, never sold as an add-on. ## Who runs CalTec Frankie Williams. Runs CalTec as the second generation of the founding family. - Built his first PC in 1995, the year his father founded CalTec; signing his own IT clients since 2003. - More than 20 years in enterprise IT: Windows Server and Active Directory, Exchange, VMware vSphere and Dell EMC VxRail, Hyper-V, Citrix and Remote Desktop Services, Cisco and Ubiquiti networks, VPNs, VOIP and PBX systems. - ERP implementation and support, including Epicor ERP and Microsoft Dynamics 365 Business Central, plus validation of Emerson DeltaV automation systems in regulated manufacturing. - Backup and disaster recovery with Veeam, Acronis and Zerto (Zerto Certified Professional, 2018); project management training through Villanova University (2018). ## Why clients choose CalTec - Local and on-site: based in Freeport since 1995, not a Nassau or overseas firm working remotely. - Written response commitments, including two business hours for critical issues. - Backups are restore-tested, not just monitored. - Independent advice: no hardware resale, no margin on equipment. - Compliance basics included in every plan, ready for The Bahamas Data Protection Act 2025. ## Frequently asked questions ### Who provides managed IT support in Freeport, Grand Bahama? CalTec (Caltec Bahamas Ltd.) has provided IT support in Freeport since 1995. It runs managed IT plans for organizations of 5 to 50 staff, with on-site service across Grand Bahama and remote support throughout The Bahamas. ### How much does managed IT support cost with CalTec? Managed IT plans start from $500 per organization, per month, quoted after a free consultation and sized to the team. ### Does CalTec work outside Grand Bahama? Yes. On-site work is based in Grand Bahama, and remote support, Microsoft 365 administration, monitoring and consulting are delivered throughout The Bahamas and beyond. ### Does CalTec sell hardware? No. CalTec recommends equipment and clients buy it at market price, so advice is never shaped by a margin. ### Can CalTec help with The Bahamas Data Protection Act 2025? Yes. Every managed plan includes tested backups, MFA, patching and documentation suitable for insurers and regulators, and CalTec publishes a free section-by-section readiness guide at https://caltecbahamas.com/dpa-2025/. ### Can CalTec build AI systems that keep confidential data private? Yes. CalTec builds custom AI and automation, including private deployments on open-weight models that run on the client premises when data must not leave the building, and says plainly when AI is the wrong tool. ### What happens when something breaks after hours? Plan clients get after-hours emergency support, and response commitments are written into every plan, including two business hours for critical issues. ### How do I get started? Book a free consultation at https://caltecbahamas.com/contact/ or email support@caltecbahamas.com. CalTec looks at what you have, flags the risks worth caring about, and recommends a plan sized to your team. ## Guides (The Lab) Index: https://caltecbahamas.com/lab/ - [The Grand Bahama Green Paper: what it means for a Freeport business](https://caltecbahamas.com/lab/gb-framework/): What the Government's October 2026 Green Paper on a Grand Bahama Development Act means for a business in Freeport: what the Government says is decided and what is open, the consultation dates, your licence, your records and IT, tax and duty, and how to respond. Every statement is cited to its paragraph on gbframework.com. Markdown: https://caltecbahamas.com/lab/gb-framework.md - [Your licence file: what to have ready](https://caltecbahamas.com/lab/licence-file/): A checklist for a business in Freeport, Grand Bahama: the licences, approvals, fees, pending applications, concession documents and system records to have ready in case public functions change hands under the proposed Grand Bahama Development Act. Built from the October 2026 Green Paper and the Data Protection Act 2025. Markdown: https://caltecbahamas.com/lab/licence-file.md - [The Bahamas Data Protection Act 2025: a readiness guide for organizations](https://caltecbahamas.com/dpa-2025/): What The Bahamas Data Protection Act 2025 requires of businesses, section by section: registration, records, data protection officers, 72-hour breach notification, processor contracts, security measures, penalties, and a practical checklist to prepare before commencement. Markdown: https://caltecbahamas.com/dpa-2025.md ## Contact - Free consultation: https://caltecbahamas.com/contact/ - Email: support@caltecbahamas.com